Klaōd Solutions LLC was founded on the values of Excellence, Integrity, and Service, and a compelling desire to serve the people of American Sāmoa. Klaōd’s founders were born in California, Louise in Oakland and Kenneth in Los Angeles, where their American Sāmoan parents migrated to in the 1960s. Louise developed a successful career as an executive with multiple Fortune 500 companies. Kenneth excelled with a global telecommunications leader.
In 2015, they relocated to American Sāmoa in hopes that their education and experience could be of benefit to their people. Their social entrepreneurial interests pushed them to create jobs and diversify American Sāmoa’s economy. For decades it had been supported by the tuna industry. However, robotics and lower labor costs elsewhere were jeopardizing the tuna industry on-island along with thousands of people’s jobs.
When the local telecommunications authority installed its new fiber optic network and went live with its new high-speed internet service in 2018, the couple hired a dozen home based customer service agents. They knew that business process outsourcing (BPO) was a global industry that their people could do well in if given the training and opportunity.
For context, if you’ve ever been fortunate to have a Sāmoan friend or visit a Sāmoan family, you know firsthand that their respect, hospitality, and service is unsurpassed. A Sāmoan will literally give you the shirt off their back. A Sāmoan will sleep on the floor and give you their bed to ensure your comfort. As their dinner guest, you will be served first with the best of all they have to offer.
Given these cultural norms, Louise and Kenneth knew that their people could excel as customer care specialists. With their English fluency, North American accent, and familiarity with American society, they knew they could provide the best BPO option for US companies.
So they built this US territory’s first contact center, in partnership with the American Sāmoa Department of Commerce. Partnering with an industry leading BPO company in Las Vegas, their people excelled in customer support roles for hotels in the states. To help more American Sāmoans transition to the BPO industry, they partnered with a company in Houston that provides world class customer service training specific to contact centers.
Klaōd Solutions LLC is positioned to be the best BPO solutions provider in the Pacific. What sustains Louise and Kenneth in this mission, is their love for their people and the desire to help more of them earn a living wage and develop job skills for today’s digital market.
Research shows that happy people are more productive. It’s not that they work more hours but that they accomplish much more than their discontented colleagues. At Klaōd Solutions, we’ve invested heavily in the skills and happiness of our team members. Our investment will translate directly to increases in your bandwidth, productivity, and profitability. Here’s just a few comments from team members about our company:
"This is a great work environment. We have great leadership who are motivational, inspirational, and uplifting to all team members. I also love the fact that I can work from home and that I have diverse work hours to choose from."
"All of my past employers never cared about me progressing as an individual. They didn't share their knowledge so that I could become more resourceful. But the Kuaeas are helping our Klaod family grow way beyond what I expected. Thank you for pushing me. Thank you for being the best bosses, mentors, and great leaders. I will forever be grateful and I am excited to see how far we can go."
"The most consistent and what I believe to be the greatest quality of Klaod Solutions is the attention to detail in the training and work. Not only does the training cover the 'what' to do, it covers 'how' and more importantly 'why.' The insight that is gleaned provides valuable skills and knowledge that can also be applied to future opportunities."
From day one, the Kuaeas have shown nothing but sincerity towards us team members. Some workplaces I've been to had a vibe of 'I'm just here to get my 8 hours and go home. But you won't get that at Klaod Solutions. When I wake up every morning, I'm already excited to go into work. I'm excited to see my coworkers. It's like a family here. That's what Klaod Solutions is. Connection. Empathy. Growth. The Kuaeas have invested so much to help us all grow. And I plan to give back to them by working to the best of my abilities.
"I honestly love working here, not only because I love my team members, but my leaders as well. The support that I get everyday was not what I expected. I have learned a lot, not only about the job, but with life lessons. For that I'm indeed grateful. Thank you so much for all that you do Kuaeas. Know that your service for the community and all of us never goes unnoticed."
"I love working at Klaod Solutions. I love how we communicate as a team, how we motivate each other. My favorite part of the day is when we gather in groups to share ideas. I didn't expect to actually work at an office and enjoy it this much."
Solutions require creativity and creativity comes from your intelligence having fun. Your mind is designed to solve problems and have insightful ‘eureka’ moments, and that happens best when a person is happy, having fun, and can unplug from work. At Klaōd Solutions, we design our employee experience with those elements in mind so that together we create solutions for our clients.